Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

At ST TRADERS KENYA, we offer standard shipping for all orders. Delivery is fast and efficient, with most packages arriving within 0 – 1 business days. Shipping fees may vary depending on your location and order size. Once your order is shipped, we’ll send you tracking details via email for easy monitoring.

How Long Will it Take To Get My Package?

Our standard delivery timeframe is 0 – 1 business days from the time your order is processed. We strive to ensure quick and reliable delivery so you can receive your items as soon as possible.

How Do I Track My Order?

Once your order is shipped, a tracking link will be sent to your email. You can use this link to check the real-time status of your delivery. If you need further help, feel free to reach out to our support team at info@sttraders.co.ke.

Do I Need A Account To Place Order?

No account is required to place an order on sttraders.co.ke. Simply add items to your cart and complete the checkout process. However, creating an account can make future purchases faster and allow you to track your order history easily.

FAQ Second Version

What Shipping Methods Are Available?

At ST TRADERS KENYA, we offer two convenient shipping options:

  • Local Pickup: You can collect your order directly from our store once it’s ready.

  • Home Delivery: We deliver orders straight to your doorstep within 0 – 1 business days. Shipping costs vary depending on your location and order size. Tracking information will be sent to you via email once your order is shipped.

How Do I Place an Order?

Placing an order at ST TRADERS KENYA is simple:

  1. Browse our website and select the items you wish to purchase.

  2. Add the items to your shopping cart.

  3. Proceed to Checkout and fill in your delivery details.

  4. Choose your preferred shipping method (Local Pickup or Home Delivery).

  5. Make Payment through the available payment options.

  6. Confirm your order.
    You’ll receive an email confirmation once your order is successfully placed.

How Should I to Contact if I Have Any Queries?

If you have any questions or need assistance, you can reach us by:

Our customer support team is available Monday to Saturday to assist you.